FAQs

Top Questions

How It Works

Advanced Features

Platforms and Integrations

Device Information

Installation and Setup

International Questions

Buying, Fees, Shipping and Returns

Other


How does SkyBell work?

When a visitor presses the button on SkyBell, everyone who has an approved mobile device will simultaneously receive an alert that somebody is at the door. If you accept the alert, a live video feed will begin and you will See, Hear and Speak with the person at your door.

How SkyBell Wifi Doorbell works

How do I install my SkyBell?

Click the link to see our full Support Section.

Please do not attempt to install your SkyBell in the rain or snow or during a lightning storm.

Will it work on Android?

Yes, The SkyBell Android app should work on most Android devices. It is optimized for the following versions of the Android operating system:

  • Jelly Bean 4.1, 4.2 and 4.3
  • Kit Kat 4.4

It is optimized for the following phones:

  • Nexus S
  • HTC One
  • Samsung S3
  • Samsung S4

We will continue adding more phone models to this list of optimized devices.

To find the SkyBell Android app in the Google Play Store, search “SkyBell”.

How big is SkyBell?

Device Size and Weight

Does it require power? What is the setup?

Yes. SkyBell requires full time power from a low voltage transformer and is compatible with secondary power from 10-36 VAC 10 VA. SkyBell also requires connection to a mechanical doorbell chime. Simply remove your old doorbell button and attach the two wires to SkyBell (assuming your power setup is correct and you have a mechanical doorbell chime). You will still hear the home doorbell chime in the house. (requires mechanical, wired doorbell chime).

SkyBell is only designed to work with a low voltage transformer and mechanical doorbell. The primary power standard to the transformer can be 120/130 VAC or 220/230/240 VAC. The secondary power from the transformer to SkyBell must be 10-36 VAC 10VA.

WARNING: DO NOT CONNECT BOTH WIRES OF SKYBELL TO A TRANSFORMER, VDC POWER SUPPLY OR OTHER POWER SOURCE WITHOUT EITHER (A) MECHANICAL DOORBELL CHIME OR (B) 10 OHM/10 WATT RESISTOR. IF YOU INSTALL SKYBELL WITHOUT A DOORBELL CHIME, YOU MUST USE A 10 OHM/10 WATT RESISTOR BETWEEN ONE CONNECTION TO SKYBELL FROM THE POWER SOURCE. FAILURE TO DO THIS CAN DAMAGE SKYBELL AND WILL AUTOMATICALLY VOID YOUR WARRANTY.

TO SEE THE POWER DIAGRAMS, VISIT OUR POWER SECTION FOR MORE DETAILS.

When will I receive my device?

Due to demand, current website orders should be fulfilled within several weeks.

All Indiegogo contribution perks have been fulfilled.

The iOS and Android SkyBell apps are available in the iTunes and Google Play App stores. Search “SkyBell” to download the app.

If you have any questions, you can contact us.

Will SkyBell work for me? What can I check to make sure?

SkyBell is designed to replace your current doorbell. SkyBell needs four things to be able to work for your door:

  1. Direct power from low voltage transformer. SkyBell is only designed to work with your current doorbell’s low voltage transformer. The primary power standard to the transformer can be 120/130 VAC or 220/230/240 VAC. The secondary power from the transformer to SkyBell must be 10-36 VAC 10 VA. SkyBell can work with a 12 VDC power supply but you MUST use a 10ohm/10watt resistor on one connection between SkyBell and your power supply. Failure to do so will damage your SkyBell and automatically void your warranty.

    Do not connect both wires of SkyBell to a transformer or power supply without either a mechanical doorbell chime in series or a resistor. If you DO NOT use a doorbell chime, a 10 ohm / 10 watt resistor MUST BE USED between one connection of SkyBell and the power source.

  2. 2.4 Ghz WiFi Connection with full time internet. SkyBell requires a 2.4 Ghz wireless router connection with its own SSID. SkyBell will not work on a 5 Ghz wireless standard at this time. If you have a dual-band router, be sure to segregate your wireless channels and connect SkyBell to the 2.4ghz channel.

    SkyBell also requires that N-only routers be set to b/g/n setting and not “N-Only”.

  3. 1.5 mbps Wi-Fi Upload Speed. For SkyBell to work at its best, we recommend that the SkyBell be placed in an area that receives a good Wi-Fi signal that allows for at least 1.5 mbps upload speeds and 1mbps download speeds. If you do not have enough Wi-Fi signal strength, you can move your router closer to your door or purchase a Wi-Fi range extender. Click the link to see the range extender we recommend. To check your network’s upload speed, please follow the instructions on this page: Speed Test.
  4. Analog Doorbell Chime SkyBell only works with an analog (i.e. “mechanical”) doorbell chime. The only way to know for sure if you have a mechanical door chime is through visual inspection. A mechanical doorbell chime looks like the picture below.



    A digital doorbell chime has a speaker. SkyBell is not compatible with digital doorbells, wireless doorbell chimes or intercom systems. Click the link to see a list of door chimes we recommend for use with SkyBell.

Do I need an existing doorbell?

No, but it’s preferable if you do. SkyBell must function as part of complete circuit, meaning it requires direct power on one side and an analog doorbell (or resistor) on the other. The power must come from a low voltage transformer with 10-36 VAC 10VA. If you do not use an analog doorbell chime, you must use a resistor. If you must use direct current, then make sure it is 12VDC (0.5 to 1.0 amps) and you must also use a 10ohm/10watt resistor between one wire of SkyBell and one wire of the power source.

See Power Setup FAQ for more details.

What if someone knocks on my door?

If you have the SkyBell motion sensor activated, you’ll receive an alert and video feed if someone is at your door for more than 10 seconds. Coming soon, you will be able to actuate the audio and video feed from your SkyBell by opening the app and activating the “on-demand” feature.

Will SkyBell let me know if someone is at my door when I am away from home?

Absolutely. As long as you have cellular or WiFi connection, you can see who’s at your front door from just about anywhere in the world.

Can I turn off the doorbell in my house and only receive alerts on my mobile device?

Yes. We call this Silent Mode. This is found in the individual device settings area of the app. You can disable and enable your traditional home doorbell chime at any time.

What happens to my home doorbell sound?

If you have a wired, mechanical doorbell, you will still hear the traditional doorbell sound in your home. SkyBell only replaces the doorbell button and you can still enjoy your home’s doorbell chime.

SkyBell’s Silent Mode allows you to turn your home’s doorbell chime on or off from the app. This is found in the individual device settings area of the app.

How many people can be connected to my SkyBell?

As many as you like – there’s no limit. As long as everybody has a compatible mobile device, each user can receive the alert and one user can “answer” the live video feed.

I don’t own a mobile device, can I still use SkyBell with a computer?

At this time, we do not have a desktop client, but we may develop one in the future.

Does SkyBell integrate with other 3rd party applications and devices?

At this time SkyBell does not integrate with 3rd party apps or other wireless devices. This includes wireless doorbells, locks and monitoring software/apps. We are exploring opportunities for integration with different APIs and 3rd party apps/software and will consider for future updates.

Can I unlock my door?

Not at this time.

Can SkyBell integrate with my current intercom?

Not at this time.

Are there APIs or IP addresses for integration with apps, other devices or desktop clients?

Not at this time yet we are considering all these options.

How do I remove somebody from my SkyBell account?

At this time multiple users is managed by allowing another user to use your login credentials to also receive your feed. You can remove them by creating a new password. We plan to develop a limited user capability in the future.

What happens if I get a new smartphone or tablet?

If you get a new mobile device, just download our app and log into to your account using your username (which is your email address) and your password.

How will I know if I synced my SkyBell properly?

Your SkyBell is designed to be self-diagnostic. Once the SkyBell is installed, the doorbell button should turn green to indicate a successful connection with your WiFi Router. If the doorbell button turns red, it means that SkyBell was unable to connect with your WiFi. Relaunch the App and go to device settings to reconnect to your Wi-Fi network. Once you successfully sync once, you do not need to re-sync or delete your SkyBell for any reason.

What happens if my WiFi stops working?

In the event you lose WiFi connectivity, your home’s doorbell chime will still work if you have a wired, analog doorbell.

If my mobile devices run out of battery, will my regular doorbell still work?

Yes. Your home’s doorbell sound will operate normally (only compatible with an analog, wired doorbell chime).

If I move, can I take my SkyBell with me?

Yes, SkyBell is designed to be both secure and movable. Your SkyBell device is linked to your SkyBell account. If you move, SkyBell can move with you.

What happens if I get a new WiFi Router?

After you’ve plugged in your new WiFi Router, open the SkyBell App and go to the device settings for your SkyBell. You’ll need to delete your existing device and restart the Wi-Fi syncing process with the new router.

Can I use 2 or more SkyBell’s on my house?

Yes, you can have multiple SkyBell devices on the same account. You can have multiple SkyBells on the same house, on the same WiFi network and in the same account. You can name each device as you please. For example, you could name a device “front door” and the other “back door.”

Also, you can have multiple devices on different houses or locations. For example, you could have “My Home” and “Grandma’s House”.

Can I remove the device after installation?

Yes.

Does SkyBell work without internet?

No. SkyBell requires full time access to the internet and will not work without it. SkyBell connects to your home’s wireless networks (2.4 ghz only) and is compatible with B/G/N wireless networks.

Does SkyBell work with a wireless doorbell?

No. SkyBell only works with a mechanical, wired and analog doorbell chime. SkyBell does not work with wireless doorbells, digital doorbells, intercom systems or integrated video systems.

Can I see the live video feed even if a visitor doesn’t press the button?

Yes, SkyBell is the only video doorbell with a motion sensor which will activate your SkyBell when a visitor is at your door for 10 seconds. And coming soon, you’ll be able to initiate the live SkyBell video feed by using the “On-Demand” feature from within the SkyBell app.

What are the motion sensor features?

SkyBell is the most advanced WiFi doorbell available and the motion sensor is a big reason why. We’re developing features that will allow the device to start calls, snap pictures and send alerts based on motion detection, even without a visitor pressing the button.

Will there be a desktop version?

We are considering a desktop version and do not have a release date for desktop clients.

Will there be a Windows Mobile App?

We will consider development for Windows Mobile platform in the future. Please check back with us for updates.

What is the camera’s field of view, resolution and frames per second?

The field of view is 60 degrees. The camera enclosure is a ball that can be rotated to cover 170 degrees in any direction.

The video resolution is 640×480.

The frames per second (fps) will depend on your connection speeds. SkyBell is designed to automatically scale the fps to better prevent a dropped connections.

Is my SkyBell water proof?

Yes. SkyBell is designed to work in harsh environments including heat, rain, snow and humidity. The device is sealed with special coating to keep it safe from the elements.

Is there a backup battery?

Yes, there is an internal battery that serves to regulate power and provide consistent power for SkyBell’s advanced features.

What are the power and voltage details?

SkyBell works with your current doorbell’s low voltage transformer. The Primary power in is 120/130 VAC or 220/230/240 VAC. The secondary power in is compatible with 10-36 VAC 10 VA and 12 VDC (requires 10 ohm/10 watt resistor). See Power Setup FAQ for more details.

How can I check my power voltage?

You can use a standard volt meter to check the voltage coming from the wires at your front door. The voltage should measure between 10-36 VAC 10 VA. If your voltage is less than 12VAC, we recommend you change your home’s transformer. Click to see a list of approved transformers.

Which WiFi formats is SkyBell compatible?

SkyBell is designed to work best with B, G and N wireless network formats. SkyBell only works with the 2.4 ghz band. If you have a dual-band router, you must segregate the 2.4ghz band and create a unique SSID for the 2.4 ghz network.

If you have an “n-only” router, you must switch the setting so that the router is set to b/g/n.

How strong is the WiFi signal and how can I test it?

The actual range will depend on the strength of your router and the walls/materials of your home. In almost all cases, SkyBell will require 1.5 mbps upload speed. Please note that your connection upload speed needs to be fast enough to upload video from SkyBell.

Click the link to see how to do a Speed Test.

How can I tell if the Wi-Fi signal is strong enough at my front door?

Your SkyBell requires a minimum Wi-Fi strength of 1.5 mbps upload and 1.5 mbps download to function optimally. You can test the Wi-Fi signal at your door by following the steps on this page: Speed test instructions. Make sure the door to your home is closed when your run the test.

What is the operating temperature range?

SkyBell is the only Wi-Fi video doorbell that can operate below 0 degrees. The device operates from -40 to 150 degrees Fahrenheit (-40 to 65 degrees Celsius). This is due to the fact that there is no removable battery, SkyBell’s superior build quality and being Made in the USA.

How do I connect to Wi-Fi?

SkyBell connects to your home or office Wi-Fi network. To connect or reconnect, following the syncing instructions in the app.

Can I adjust the camera after I’ve installed the SkyBell?

Yes. To re-adjust your camera, you can either use your fingers to “pinch” the camera and adjust or you can adjust the camera from the back of the device by inserting a screwdriver into the cavity behind the camera and rotating the camera into position.

Here is a video: Adjusting the Camera.

My doorbell is on a door frame or I don’t have a lot of space. What can I do?

We plan to offer a doorbell installation kit to help attach SkyBell to door frames and narrow places that are 2.5″ wide. We hope this will be available in March 2014.

Will SkyBell work outside the USA?

Yes. You can buy an SkyBell for use outside of the USA. US customers will be able to receive alerts and communicate with their visitors while traveling abroad. Be sure to check with your wireless service provider to see if additional rates or fees will apply.

SkyBell also works for homes outside the USA.

Do you ship internationally?

Yes. International orders can be made from our Website Product Page. International orders are only available in select countries.

I forgot to add $30 to my IndieGoGo order for international shipping?

Click here to contact us and we’ll assist you in making another $30 contribution for indiegogo shipping cost.

Is there a monthly fee?

No.

How can I buy an SkyBell?

Right now. You can order an SkyBell on our website on this page: http://www.skybell.com/product/skybell-device/. Prices include free shipping to the USA. For international orders, please order from our Website Product. International orders are only available in select countries at this time.

Free Shipping Details

The free shipping included in orders on SkyBell.com is for ground shipping and to addresses in the USA.

Can I still get the IndieGoGo Pre-Order Pricing?

We are so grateful for the contributions made by our earliest backers on IndieGoGo. The IndieGoGo pre-order pricing was only available during the campaign. You are more than welcome to order devices on the SkyBell website: http://www.skybell.com/product/skybell-device/.

When will my SkyBell be delivered?

We continue to fulfill our pre-orders. We estimate that International Indiegogo orders will begin shipping the week of the 24th with the website orders shortly thereafter.

Can I return my SkyBell?

Yes. You can return your SkyBell if you purchased from us or one of our authorized resellers. We offer a 30-day money back return policy. Shipping, handling and a $30 restocking fee will be deducted from your refund amount. Returns will be processed in 7-10 business days. To see our entire refund policy, view or terms and conditions found on our legal page.

If you purchased SkyBell from an authorized reseller, you are subject to their return policy. To initiate a refund and to arrange for the return of the product, please create a customer service ticket.

To see our entire refund policy, view or terms and conditions found on our legal page.

To review our return policy in its entirety, visit www.skybell.com/legal.

What is the SkyBell Warranty?

SkyBell comes with a 1 year limited manufacturer’s warranty. If your SkyBell is defective, contact customer service and we will assist you with the return process. To review our warranty policy in its entirety, visit our legal page

Can I cancel my SkyBell order?

Purchases made on www.skybell.com can be cancelled provided the cancellation occurs prior to the purchase being sent to fulfillment. Once the order is being processed for fulfillment, the order will be subject to the standard return policy, outlined in the Terms of Use.

Per IndieGoGo, there are no cancellations or refunds for contributions made during the IndieGoGo campaign.

All cancellation refunds will be paid net of any expenses incurred by SkyBell Technologies and could take up to 10 business days for processing.

Is my SkyBell a good security system?

No. SkyBell is not intended to be used as a security system. If you’re looking to protect your home or your family from invasion, we recommend you purchase a proper alarm system. SkyBell is intended to keep you connected with your front door and to bring convenience and peace of mind by allowing you to see who is at your front door.

Are you affiliated with Apple?

We are not affiliated with Apple®. Inclusion of the iPhone® does not intend to suggest endorsement of any kind.