- How does SkyBell work?
- How do I install my SkyBell?
- Will it work on Android?
- How big is SkyBell?
- Does it require power? What is the setup?
- Do I need an existing doorbell?
- When will I receive my device?
- Will SkyBell work for me?
How It Works
- What if someone knocks on my door?
- Will SkyBell let me know if someone is at my door when I am away from home?
- Can I turn off the doorbell in my house and only receive alerts on my mobile device?
- What happens to my home’s doorbell?
- How many people can be connected to my SkyBell?
- I don’t own a mobile device, can I still use SkyBell with a computer?
- How do I remove somebody from my SkyBell account?
- What happens if I get a new smartphone or tablet?
- How will I know if I synced my SkyBell properly?
- What happens if my WiFi stops working?
- If my mobile devices run out of battery, will my regular doorbell still work?
- If I move, can I take my SkyBell with me?
- What happens if I get a new WiFi Router?
- Can I use 2 or more SkyBell’s on my house?
- Can I remove the device after installation?
- Does SkyBell work without internet?
- Does SkyBell work with a wireless doorbell?
- Can I see the feed even if a visitor doesn’t press the button (On-Demand)?
- What are the motion sensor features?
Platforms and Integrations
- Will there be a desktop version?
- Will there be a Windows Mobile App?
- Does SkyBell integrate with other 3rd party applications and devices?
- Can I unlock my door?
- Does SkyBell work with my intercom?
- Are there APIs or IPs for integration with apps, other devices or desktop clients?
- What is the camera’s field of view, resolution and frames per second?
- Is my SkyBell water proof?
- Is there a backup battery?
- What are the power and voltage details?
- Which WiFi formats is SkyBell compatible? What is the range?
- How strong is the WiFi signal and how can I test it?
- What is the operating temperature range?
Installation and Setup
- How do I connect to Wi-Fi?
- Can I adjust the camera after I’ve installed the SkyBell?
- My doorbell is on a door frame or I don’t have a lot of space. What can I do?
- Will SkyBell work in a foreign country?
- Do you ship internationally?
- I forgot to add $30 to my IndieGoGo order for international shipping?
Buying, Fees, Shipping and Returns
- Is there a monthly fee?
- How can I buy an SkyBell?
- Free Shipping Details
- Can I still get the IndieGoGo Pre-Order Pricing?
- When will my SkyBell be delivered?
- Can I return my SkyBell?
- What is the SkyBell Warranty?
- Can I cancel an order?
- Is my SkyBell a good security system?
- What is Crowdfunding and what is IndieGoGo?
- Are you affiliated with Apple?
How does SkyBell work?
When a visitor presses the button on SkyBell, everyone who has an approved mobile device will simultaneously receive an alert that somebody is at the door. If you accept the alert, a live video feed will begin and you will See, Hear and Speak with the person at your door.
How do I install my SkyBell?
Click the link to see our full Support Section.
Please do not attempt to install your SkyBell in the rain or snow or during a lightning storm.
Will it work on Android?
Yes, The SkyBell Android app should work on most Android devices. It is optimized for the following versions of the Android operating system:
- Jelly Bean 4.1, 4.2 and 4.3
- Kit Kat 4.4
It is optimized for the following phones:
- Nexus S
- HTC One
- Samsung S3
- Samsung S4
We will continue adding more phone models to this list of optimized devices.
To find the SkyBell Android app in the Google Play Store, search “SkyBell”.
How big is SkyBell?
Does it require power? What is the setup?
Yes. SkyBell requires direct power from a low voltage transformer between 10 and 36 VAC or 12 VDC, both with .5 to 1 amp. Simply remove your old doorbell and attach the two wires to SkyBell. If you have an analog, wired doorbell chime, you will still hear the chime sound.
SkyBell is designed to work with your current doorbell’s voltage transformer. The primary power standard to the transformer can be 120/130 VAC or 220/230/240 VAC. The secondary power from the transformer to SkyBell must be 10-36 VAC or 12 VDC. The amp range is 0.5 to 1.0 amps.
If you do not have a doorbell with power, you will need to install/run power to the spot where you want to install SkyBell. You will need to run wires from your home’s transformer to SkyBell.
When will I receive my device?
The very first SkyBells were released Friday the 17th. International Indiegogo orders are scheduled to start shipping the week of February 24th. Website orders are scheduled to start shipping near the end of the week of February 24th.
The iOS and Android SkyBell apps are available in the iTunes and Google Play App stores. Search “SkyBell” to download the app.
If you have any questions, you can contact us.
Will SkyBell work for me? What can I check to make sure?
SkyBell is designed to replace your current doorbell and requires Power, Space, Wi-Fi connection and full time internet. Below is a checklist of the items you need to make sure SkyBell will work for you.
- Direct power. SkyBell requires direct power and must be attached via wires to a low voltage transformer from 10-36 VAC or 12 VDC. The amp levels must fall between 0.5 and 1.0 amp. Please check to make sure your current doorbell has power and is compatible with this range. If you do not have a powered doorbell, you will need to install power to use SkyBell.
- Space. SkyBell is small. It works best with 3″ (7.62cm) of circular space.
- 2.4 Ghz WiFi Connection with full time internet. SkyBell requires a 2.4 Ghz wireless router connection. SkyBell will not work on a 5 Ghz wireless standard at this time. SkyBell must have full time Wi-Fi connection and access to the internet to function. SkyBell also works best with a fast upload speed. To check your network’s upload speed, please follow the instructions on this page: Speed Test.
- Analog and Wired Doorbell Chime SkyBell works best with a wired, analog doorbell chime in addition to a transformer. SkyBell is only compatible with wired, analog doorbells and does not work with wireless doorbell chimes, digital doorbell chimes or intercoms.
If you do not have power or enough space and you want SkyBell, you will need to run power to the spot where you’d like to install SkyBell and install in an area that has enough space.
Do I need an existing doorbell?
SkyBell is designed to work with a wired, analog doorbell chime. You can use SkyBell without a doorbell chime so long as you use a resistor (10 Omh, 10 Watts) between one SkyBell wire and the wire from your transformer. DO NOT connect both wires of SkyBell to both terminals of a transformer or a power supply.
What if someone knocks on my door?
Users will have the ability to access the camera feed from the app (coming soon). So if somebody knocks, or you just want to check your front door, you don’t have to wait for the bell to ring.
Will SkyBell let me know if someone is at my door when I am away from home?
Absolutely. As long as you have cellular or WiFi connection, you can see who’s at your front door from just about anywhere in the world.
Can I turn off the doorbell in my house and only receive alerts on my mobile device?
Yes. We call this Do Not Disturb mode. You can disable and enable your traditional home doorbell chime at any time.
What happens to my home doorbell sound?
If you have a wired, analogy doorbell, you will still hear the traditional home doorbell sound.
SkyBell’s “do not disturb” feature actually lets you decide if you want your home’s doorbell chime on or off. You can switch it from the app.
How many people can be connected to my SkyBell?
As many as you like – there’s no limit. As long as everybody has a compatible mobile device, each user can receive the alert and one user can “answer” the live video feed.
I don’t own a mobile device, can I still use SkyBell with a computer?
At this time, we do not have a desktop client. We will consider developing a desktop solution for 2014.
Does SkyBell integrate with other 3rd party applications and devices?
At this time SkyBell doesn’t have any integration with 3rd party apps or other wireless devices. This includes wireless doorbells, locks and monitoring software/apps. We are exploring opportunities for integration with different APIs and 3rd party apps/software and will consider for future updates.
Can I unlock my door?
At this time SkyBell does not have any integrations that allow you to unlock your door with the device or from the app. We aim to build the very best WiFi doorbell and will explore opportunities to integrate with other devices in the future.
Can SkyBell integrate with my current intercom?
At this time SkyBell does not integrate with an intercom system. It would essentially become a smartphone based intercom that you can access from anywhere and also see the person at your door.
Are there APIs or IP addresses for integration with apps, other devices or desktop clients?
At the time of launch, SkyBell will not have any open source, API or IP integration capabilities. We are focusing on designing the very best WiFi doorbell and will focus on opening up the device in the future once we accomplish this. There is so much opportunity out there and we look forward to considering all options.
How do I remove somebody from my SkyBell account?
At this time multiple users is managed by allowing another user to use your login credentials to also receive your feed. You can remove them by creating a new password. We plan to develop a limited user capability in the future.
What happens if I get a new smartphone or tablet?
If you get a new mobile device, just download our App and logon to your account using your username (which is your email address) and your password.
How will I know if I synced my SkyBell properly?
Your SkyBell is designed to be self-diagnostic. Once the SkyBell is installed, the doorbell button should turn green to indicate a successful connection with your WiFi Router. If the doorbell button turns red, it means that SkyBell was unable to connect with your WiFi. Relaunch the App and go to device settings to reconnect to your Wi-Fi network. Once you successfully sync once, you do not need to re-sync or delete your SkyBell for any reason.
What happens if my WiFi stops working?
In the event you lose WiFi connectivity, your home’s doorbell chime will still work if you have a wired, analog doorbell.
If my mobile devices run out of battery, will my regular doorbell still work?
Yes. Your home’s doorbell sound will operate normally (requires an analog, wired doorbell chime).
If I move, can I take my SkyBell with me?
Yes, SkyBell is designed to be both secure and removable. You will have the ability to remove the device after installation.
What happens if I get a new WiFi Router?
After you’ve plugged in your new WiFi Router, open the SkyBell App and go to the device settings for your SkyBell. Then you can restart the WiFi connection process. You’ll need your network’s password.
Can I use 2 or more SkyBell’s on my house?
Yes, you can have multiple SkyBell devices on the same account. You can have multiple SkyBells on the same house, on the same WiFi network and in the same account. You can name each device as you please. For example, you could name a device “front door” and the other “back door.”
Also, you can have multiple devices on different houses or locations. For example, you could have “My Home” and “Grandma’s House”.
Can I remove the device after installation?
Yes, all the SkyBell devices will feature the ability to remove the device after installation. You will have the option to remove the device cover from the baseplate and remove the baseplate. This way you can take it with you if you move.
Does SkyBell work without internet?
No, SkyBell requires full time access to the internet and will not work without it. SkyBell connects to your home’s wireless networks and is compatible with B/G/N wireless networks.
Does SkyBell work with a wireless doorbell?
SkyBell will only work with a wired, analog doorbell chime. SkyBell does not work with wireless doorbells, intercoms or integrated video systems.
Can I see the live video feed even if a visitor doesn’t press the button?
Yes, the On-Demand feature (coming soon) will allow you to access the camera feed at any time. This is great if someone knocks or you just want to see the area in front of your camera.
What are the motion sensor features?
SkyBell is the most advanced WiFi doorbell available and the motion sensor is a big reason why. We’re developing features that will allow the device to start calls, snap pictures and send alerts based on motion detection, even without a visitor pressing the button. We are designing measures to prevent false alerts due to shadows, lights, weather and animals.
Will there be a desktop version?
We are considering a desktop version and do not have an estimate at this time.
Will there be a Windows Mobile App?
We will consider development for Windows Mobile platform in 2014. Please check back with us for updates.
What is the camera’s field of view, resolution and frames per second?
The field of view is 70 degrees. The camera enclosure is a ball that can be rotated 170 degrees in any direction.
The video resolution is 640×480.
The frames per second (fps) will depend on your connection speeds. SkyBell is designed to automatically scale the fps to better prevent a dropped connections.
Is my SkyBell water proof?
SkyBell is designed to work in harsh environments including heat, rain, snow and humidity. The device is sealed with special coating to ensure it is safe from the elements.
Is there a backup battery?
Yes, there is an internal battery that serves to regulate power and provide consistent power for SkyBell’s advanced features.
What are the power and voltage details?
SkyBell will work with your current doorbell’s low voltage transformer. The Primary power in is 120/130 VAC or 220/230/240 VAC. The secondary power in is compatible with 10 to 36 VAC and 12 VDC. The compatible amp range is 0.5 to 1.0 amp.
Which WiFi formats is SkyBell compatible?
SkyBell is designed to work best with B, G and N wireless network formats.
How strong is the WiFi signal and how can I test it?
The actual range will depend on the strength of your router and the walls/materials of your home. In almost all cases, SkyBell will have the same range as your Android® or iOS® devices. Please note that your connection upload speed needs to be fast enough to upload video from SkyBell.
Click the link to conduct a Speed Test.
What is the operating temperature range?
SkyBell is the only Wi-Fi video doorbell that can operate below 0 degrees. The device operates from -40 to 150 degrees Fahrenheit (-40 to 65 degrees Celsius). This is due to the fact that there is no removable battery, SkyBell’s superior build quality and being Made in the USA.
How do I connect to Wi-Fi?
SkyBell connects to your home or office Wi-Fi network. To connect or reconnect, following the syncing instructions in the app.
Can I adjust the camera after I’ve installed the SkyBell?
Yes, please watch this video: Adjusting the Camera.
My doorbell is on a door frame or I don’t have a lot of space. What can I do?
We plan to offer a doorbell installation kit to help attach SkyBell to door frames and narrow places that are 2.5″ wide. We hope this will be available in March 2014.
Will SkyBell work in a foreign country?
Yes. You can buy an SkyBell for your home outside the USA. You can also receive the alerts while traveling as long as there is WiFi signal or you have access to the internet via a cellular network.
Do you ship internationally?
International orders can be made from our Website Product. International orders are only available in select countries and will be available on Amazon in the near future.
I forgot to add $30 to my IndieGoGo order for international shipping?
Click here to contact us and we’ll assist you in making another $30 contribution for indiegogo shipping cost.
Is there a monthly fee?
No, there is no monthly fee to use SkyBell.
How can I buy an SkyBell?
Right now. You can order an SkyBell on our website on this page: http://www.skybell.com/product/skybell-device/. Prices include free shipping to the USA. For international orders, please order from our Website Product. International orders are only available in select countries at this time.
Free Shipping Details
The free shipping included in orders on SkyBell.com is for ground shipping and to addresses in the USA.
Can I still get the IndieGoGo Pre-Order Pricing?
We are so grateful for the contributions made by our earliest backers on IndieGoGo. The IndieGoGo pre-order pricing was only available during the campaign. You are more than welcome to order devices on the SkyBell website: http://www.skybell.com/product/skybell-device/.
When will my SkyBell be delivered?
We continue to fulfill our pre-orders. We estimate that International Indiegogo orders will begin shipping the week of the 24th with the website orders shortly thereafter.
Can I return my SkyBell?
Yes. We offer a 30-day money back return policy. You may return your unopened, uninstalled SkyBell that you purchased from SkyBell.com within 30 days of shipment for a refund. A $30 restocking fee (per device) will be assessed for any opened packaged or installed device. Also, shipping and handling and transactions fees will be deducted from your refunded amount. Lastly, any returns will be processed in 7-10 business days.
Orders made on www.skybell.com can receive a full refund prior to shipping.
If you purchased SkyBell from an authorized reseller, you are subject to their return policy. To initiate a refund and to arrange for the return of the product, visit our customer support page.
To review our return policy in its entirety, visit www.skybell.com/legal.
What is the SkyBell Warranty?
SkyBell comes with a 1 year limited manufacturer’s warranty. If your SkyBell is defective, contact customer service and we will assist you with the return process. To review our warranty policy in its entirety, visit www.skybell.com/legal.
Can I cancel my SkyBell order?
Per IndieGoGo, there are no cancellations or refunds for contributions made during the IndieGoGo campaign.
All cancellation refunds will be paid net of any expenses incurred by SkyBell Technologies and could take up to 5 business days for processing.
Is my SkyBell a good security system?
SkyBell is not intended to be used as a security system. If you’re looking to protect your home or your family from invasion, we recommend you purchase a proper alarm system. SkyBell is intended to keep you connected with your front door and to bring convenience and peace of mind by allowing you to see who is at your front door.
What is Crowdfunding and IndieGoGo?
Crowdfunding is a term that describes when a project raises funds from the public by means of receiving contributions in return for a “reward”. In this arrangement, the backers of a project are pledging financial contributions with the hope of receiving the reward. It is important to understand that you are not purchasing a finished project. When you contribute to a crowdfunding campaign, you are making a financial pledge to aid in the development or manufacturing of a product. It is important to note that backers are not investing in SkyBell.
SkyBell used IndieGoGo as our crowdfunding platform. IndieGoGo is a worldwide leader in the crowdfuding space. You can see our campaign by clicking here.
Are you affiliated with Apple?
We are not affiliated with Apple®. Inclusion of the iPhone® does not intend to suggest endorsement of any kind.