Router Support

This page provides troubleshooting information and other resources to help resolve issues relating to your router.

Compatibility Checklist

Please check the below items to make sure your setup is compatible with SkyBell.

  1. 2.4 Ghz Band
    SkyBell requires a 2.4 Ghz wireless router connection with its own SSID. SkyBell will not work on a 5 Ghz wireless standard at this time. If you have a dual-band router, be sure to segregate your wireless channels and connect SkyBell to the 2.4ghz channel prior to starting the syncing process.
  2. Turn B/G setting to “on” for N-Only routers
    SkyBell connects to the b/g network. If you have an “N” only router, be sure to turn on the b/g mode as well. SkyBell will not work if your router is set to “N only.”
  3. 1.5 mbps Wi-Fi Upload Speed
    For SkyBell to work at its best, we recommend that the SkyBell be placed in an area that receives a good Wi-Fi signal that allows for at least 1.5 mbps upload speeds and 1mbps download speeds. If you do not have enough Wi-Fi signal strength, you can move your router closer to your door or purchase a Wi-Fi range extender. To check your network’s upload speed, please follow the instructions on this page: Speed Test. Click the link to see the range extender we recommend.
  4. 20 MHz Channel Bandwidth
    SkyBell is compatible with the 20 MHz channel bandwidth.
  5. Security Settings
    We recommend that you try using WPA for your security protocol if you are experiencing difficulty syncing under your current security settings.

Specific Router Setup

  1. Linksys/Cisco DNS Change Guide
  2. Airport Extreme Guide for 2.4ghz Setup